At Coconut Doctor, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect information when you visit our website or place an order.
Information We Collect
When you browse our website, place an order, or contact us, we may collect:
- Name and contact details, including phone number and email address.
- Delivery and billing address.
- Order details and purchase history.
- Payment transaction details and payment status.
- Website usage information, including cookies and technical data.
How We Use Your Information
We may use your information to:
- Process and deliver your orders.
- Send order confirmations and delivery updates.
- Respond to customer inquiries and resolve complaints.
- Improve our website, products, and customer experience.
- Maintain transaction records and meet legal obligations.
- Send promotional communications where permitted and with any required consent.
Payment Security
Payments are processed through the payment methods available at checkout. Payment information may be handled by the relevant payment service provider. We do not intentionally store complete payment card details on our website.
Sharing Your Information
We do not sell your personal information. We may share necessary information with trusted service providers, such as delivery partners, payment processors, and website service providers, to operate our business and fulfill orders. We may also disclose information when required by law.
Cookies
Our website may use cookies to support essential functions, remember shopping cart preferences, and improve your browsing experience. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
Data Protection and Retention
We take reasonable security measures to protect customer information against unauthorized access, misuse, or disclosure. We retain personal information only for as long as reasonably necessary for business operations, legal compliance, and resolving customer concerns.
Your Privacy Choices
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements. You can also request to stop receiving promotional communications.
Updates to This Policy
We may update this Privacy Policy periodically. The latest version will be published on our website.
Contact Us
Coconut Doctor
Phone/WhatsApp: +91 87488 32640
Email: fresh@coconutdoctor.com